“We have to act like a team because, at the end of the day, true strength comes from unity.”
It’s that time of the month again. The time when we introduce you to our next pro – Stanimir. Two and a half years ago, this man arrived on UK soil with the sole intent of working with Fantastic Services. The services Stanimir specialises in are quite technical in nature and range from carpet and window cleaning to pest control. A person with an exceptional sense of humour, he likes to crack a joke or ten at every chance he gets to break the atmosphere. But when it comes to the nitty-gritty aspects of his job, he is as savvy as one can get.
Stanimir is more of a manager on a payroll than a franchise partner and supervises around thirty hardworking individuals as we speak. In other words, the delicate balance between finding, hiring, and teaching new candidates how to deal on their own in everyday situations falls on his shoulders. Stanimir is also responsible for maintaining a constant high level of quality across all services that the professionals provide.
We approached Stanimir with the question of how he became part of Fantastic Services.
Well, I did it the classic way – I saw an advertisement in the paper and I applied for it. The interviewers immediately saw my motivation and readiness to work hard, so they employed me as the person who will be in charge of quality control. By that time, I’ve already browsed a lot of advertisements by this company and had a good look at their branded vehicles, so I remained genuinely impressed by the rate at which Fantastic Services seemed to grow. From that moment on, I decided to help this company succeed further in order to help myself succeed along the way.
What is the fantastic thing about Fantastic Services?
The people and the job we do. Also, at this moment, this interview (he grins). Jokes aside, being able to deliver professional services to people that truly need them is what makes the whole experience fantastic. Speaking of which, let me share with you a funny story. A client of mine once called me for a sofa clean. As I arrived swiftly to perform the service, I was nonchalantly greeted by his big-sized rottweiler who seemed to really enjoy laying on the piece of furniture in question.
The funny thing was that the dog wasn’t exactly keen on letting anyone, let alone me, go anywhere near the sofa. And who in their right mind would try to move a 120-pound monster from his favourite seat, anyway? At least it was the friendliest dog I saw in quite some time, and I could almost feel as if the animal was laughing at my pitiful and helpless attempts at striking a conversation, gently nudging it towards the floor, or bribing him with his toys that lay around the floor. Praying didn’t help, either.
So, I finally did the obvious and called the client to get me out of this pickle. The solution was as easy as it could get – I only had to feed the dog, which I did. Then, with my pet care responsibilities over, I finally cleaned the sofa and left. In the end, I think that the dog and I landed on the same page, and this thought alone makes me smile every time I think of it. Those are the kind of moments I cherish the most and deem that everyone should have a shot at experiencing them for themselves.
What advice will you give to the current and future partners of Fantastic Services?
Argh, I’m not really used to pulling off such philosophical monologues (he chuckles). In any case, what I can say is that you have to keep working extremely hard and make sure that every action you make does not only favour your personal development, but also has a positive impact on the company you’re working with. We have to act like a team because, at the end of the day, true strength comes from unity.
What are the three most important things that you’ve learned on your way to building a successful job career?
Persistence, motivation, loyalty – these are the three traits that made me who I am today.
What’s the hardest part of your job?
The hardest thing I ever have to face is dealing with client complaints. Here, you have to prove yourself as a world-class juggler – on the one hand, the customer always comes first, but on the other, you still need to defend your company’s interests. It’s a challenge that takes a long time to adapt to, but also one that can give you a more deeper understanding of how people work on an inner level.
And what’s the most satisfying part?
When I see my clients genuinely happy after what I’ve done for them. And happiness, as they say, is highly contagious.
My daily routine became increasingly more fantastic with each passing day. As I grew up in the hierarchy, I started getting more and more tasks and take up even more responsibilities, which I greatly enjoy. I now feel like an integral part of the company and view each success that Fantastic Services achieves as my own. Of course, this goes both ways – when I achieve something, I like to think that the whole company benefits from it, even if just by a tiny bit.
In my spare time, I usually go fishing – you could say that I’m an avid fisherman as I’m willing to spend hours on end looking at the water’s calm surface just to spot the traitorous ripples of the otherwise elusive fish. Sports and fitness are other hobbies that I enjoy doing, but I also strive to keep my mind sharp and my ears happy by doing lots of reading and attending various musicals. After all, it would be a shame not to take advantage of the many opportunities that London provides for a person’s cultural and spiritual development, don’t you agree?
Fantastic Services would like to thank Stanimir for his hard work and for finding the time to make this interview happen.