Want to NOAH how to get ahead in the service industry?
Rune Sovndahl, CEO and co-founder of Fantastic Services recently spoke at the NOAH Conference in London along other successful company founders that have contributed to establishing the outlines of the market today. The NOAH Conference provides a platform for leaders of the digital economy to meet and interact and its audience spans from entrepreneurs, investors, corporate executives, networkers to leading industry journalists. It’s a great place to learn more about the digital industry and trends.
Rune spoke on the subject of ‘Hacking the Service Industry’. In his presentation (see video below) he describes how Fantastic Services started. It was by coincidence, after an incident with a stained carpet. He was at a party and that’s where he met his business partner Anton. Together they saw a gap in the market and Fantastic Services was born. They felt, at that time, that the service industry wasn’t taking cleaning seriously enough. Also, that it was a pretty dirty place – no pun intended. With his co-founder Anton, they thought about how they could provide a service with a difference. A few years later and they’ve achieved over 25 million in job booking values; have 10,000 regular clients and about 250,000 people in the UK have used their services. They’ve also expanded to offices in the US and Australia.
How did they achieve this? They started by examining every single one of their processes, building a robust booking system and making sure they had availability and connectivity for professionals and clients. However, he explains “Technology on its own doesn’t solve everything. Where we are at now is that we have a consumer app that can book over 25 different services and get the price right there and then… to be a great service company you also really need to be able to handle answering your calls. We’ve also got a pro app that allows professionals to check in and check out of the job, that allows them to get feedback, to handle certain things, to handle complaints, text if they are late which a part of the customer’s service platform”.
What does the future hold for Fantastic Services? Rune thinks it’s all about real-time availability, “If I could do real time availability of any service, anywhere then I’m going to be giving something that’s really powerful! Matching the skills and availability to a client that wants something at that moment, location is super powerful.”