Atrium Hotel Reopening in London – A Successful Corporate Partnership

Revitalising Excellence: Our Collaboration with Atrium Hotel, London

When the prestigious Atrium Hotel in London prepared for its grand reopening, they faced the immense challenge of ensuring every detail was perfect for their guests.

The hotel, renowned for its luxury and impeccable service, had been non-operational for some time and needed comprehensive cleaning services to restore its splendour.

Among the myriad tasks, deep cleaning 1,000 mattresses across its 500 rooms stood out as a critical need. And we are happy to say that the hotel management reached out to Fantastic Services to do the job.

This is where our partnership began, showcasing a seamless blend of expertise, mutual respect, and a shared commitment to excellence.

Testing our service in January

In January, the Atrium Hotel decided to test our mattress cleaning service. Their satisfaction with our work led to an expanded request: to clean all 1,000 mattresses across their 5-floor establishment.

This initial trust set the tone for our collaboration, highlighting the quality and reliability that we bring to the table.

Our deep mattress cleaning service is carried out by experienced technicians who use the latest deep cleaning professional-grade equipment. They also use highly effective detergents to target a wide range of common stains and ensure complete removal.

Custom solutions for unique deeds

Understanding the unique requirements of the Atrium Hotel, we tailored a quote that reflected the volume and urgency of the task.

The hotel aimed for a May reopening, and with various contractors on-site for building work, our team had to integrate seamlessly into a busy and dynamic environment.

Operational excellence – completion in five days

Despite initially planning for seven days, the experienced cleaning technicians, supported by meticulous planning and coordination, completed the task in just five days.

Four technicians worked tirelessly, cleaning approximately 50 mattresses per day each, covering all 498 rooms. This efficient execution was a result of our seamless communication with Atrium hotel, commitment to quality and streamlined processes.

Quality control and continuous communication

To ensure the highest standards, Klimentina who is a Fantastic Services Quality Control Officer (QCO) was present on-site, overseeing the work and ensuring that each mattress met our rigorous quality criteria.

Daily updates were compiled and communicated to the hotel management by Klimentina, providing transparency and keeping the Atrium Hotel team informed of our progress.

A shared vision of excellence

This project was not just about cleaning mattresses; it was about revitalising an iconic hotel and preparing it to offer exceptional experiences to its guests.

Both Atrium Hotel and our company share a vision of exceeding customer expectations. This alignment in values and mission was evident in the way we approached this project, going above and beyond to ensure impeccable results.

The results: a spotless success

The Atrium Hotel reopened in May, spotless and ready to welcome guests into a pristine environment. Our collaborative effort not only met but exceeded expectations, saving valuable time and resources while ensuring top-tier quality.

Celebrating a successful partnership

This case study highlights the power of corporate partnerships rooted in trust, mutual respect, and a shared commitment to excellence.

We are proud of the role we played in the Atrium Hotel’s reopening and look forward to future collaborations that continue to set new standards in quality and customer satisfaction.

Join us in celebrating this success

We invite you to join us in celebrating this successful partnership. Stay tuned for more updates and insights into how we continue to deliver exceptional service and build lasting corporate relationships.

For more information about our services suitable for commercial and public sector properties, like Schools and Nurseries, Churches and Charities, Healthcare and more and how we can help your business achieve excellence, please contact us any day of the week.